The Confident Manager series
Manage your team with more confidence.
What’s included
- A collaboration between Caroline Doran & Fran Borg-Wheeler, two trainers with extensive charity leadership experience
- Eight online bite-sized workshops
- Join live – fortnightly starting October 2025
- Flexible structure – join one, some or all sessions
- Catch up or review content via session recordings
- Share reflections and learnings with other delegates
- Get expert input via Q&A sessions
- Thursday 16th October 2025 - Thursday 12th February 2026
- 12:00 - 13:00
- 55 per session (or sign up for the full 8 workshops for £414)
Programme Content
Session One: Vision and Values – 16 October 2025
Your vision and values guide everything you do as a line manager – the decisions you make, how you manage your team, how you communicate upwards and how you prioritise your time. This foundational step is one we often forget to pay attention to, but it underpins everything else you will do in your role as a line manager. This session will guide you through a process to clarify your vision for your role and identify the values that will steer you.
Session Two: Setting Boundaries and Expectations – 30 October 2025
Setting boundaries and expectations for yourself and with others – your team, your manager, your peers – is essential for effective line management. Mastering this skill will make all other conversations you have with your team easier and more effective. We will share with you a tool that will help you to have powerful conversations which flow naturally.
Session Three: Productivity like a Pro! – 13 November 2025
One of the biggest challenges we hear when people first take on management responsibilities is responding to the additional workload that comes with the job. This session will provide you with a suite of productivity tools to help you reduce the workload overwhelm and become super productive.
Session Four: Challenging Conversations – 27 November 2025
Tricky conversations can be a significant cause of stress for line managers. Whether it’s influencing your own manager or communicating difficult messages to your line reports, getting clear on your intentions, messaging and delivery can boost your impact as a line manager. In this session we will explore a range of skills and tools to approach challenging conversations with confidence.
Session Five: Developing Teams – 11 December 2025
Creating high-performing teams can be one of the most rewarding elements of being a line manager. In this session we share with you the essential elements that are required for you to build and develop a great team.
Session Six: Effective Delegation – 15 January 2026
Sometimes it can feel like we have to do it all when we are managing a team. We have constant demands from all angles and we are juggling multiple priorities. Delegation is one of the most important skills you will develop as a manager. And there is an art to it. Do it badly, and you’ll create extra work for yourself and destroy the professional relationships you’ve built. We will share with you how to delegate effectively and with confidence.
Session Seven: Managing Change – 29 January 2026
Change is an ever-present feature of today’s working world and it is also one of the most stressful environments we can face. Knowing how to manage your team well through change is an essential skill. All too often, managers are left to ‘get on with it’ with little or no support. This session will guide you through three essential steps for managing any kind of change in your organisation.
Session Eight: Thriving as a Line Manager – 12 February 2026
If you are overwhelmed or on the verge of burnout, everyone suffers. Far too often we see the aftermath of a stressed out manager on their teams. You may think it’s selfish to put your needs first: it is anything but. Your team and your organisation need you to be at your best. This final session focuses on you and how you can build healthy habits to thrive rather than just survive as a high-performing manager.
Your Expert Trainers
Caroline Doran, Deliver Grow
Caroline supports values-led leaders to create a culture of sustainable impact through coaching, team development, facilitation and training.
Through her career spanning over 25 years in the charity sector Caroline has extensive experience of creating clarity in complex systems; supporting leaders through change and facilitating high-performing teams. Caroline is a PCC-ICF accredited coach, best-selling author and self-confessed personal development geek. She is happiest when camping by the sea with her family and Eddie the dog, lost in a novel or deep in conversation with fellow change-makers.
Caroline is thrilled to be partnering with Fran Borg-Wheeler on the Confident Manager Series. Fran and Caroline have a shared passion for supporting managers and leaders to thrive so that they can have the greatest impact through their work. Creating this training together has been a wonderful way to combine our expertise, experience and missions.
www.delivergrow.com
caroline.doran@delivergrow.com
Fran Borg-Wheeler, Heart-Centred Leaders
With over 30 years experience in the charity sector, 13 of which were as a small charity CEO, Fran has a passion for supporting charity leaders and their teams to boost their impact whilst thriving. Through her business, Heart-Centred Leaders, Fran provides 1:1 and group leadership coaching and courses; team workshops and away days; key-note presentations and charity consultancy.
She is particularly excited about collaborating with Caroline Doran on this new project “The Confident Manager Series: Line Management Matters”. It’s been such a joy to co-create the programme in response to the urgent needs we’re hearing about from Managers and Leaders in the Sector. Fran is looking forward to co-delivering these online, interactive, practical sessions to live groups of purpose-lead, heart-centred leaders!
www.heartcentredleaders.com
fran@heartcentredleaders.com
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